Terms

Terms and conditions

Acceptance of Terms & Conditions (T&Cs).

All bookings are subject to the T&Cs below. Variations to the T&Cs may be made from time to time and I will send you any changes in any of the T&Cs. Booking an appointment with Michelle’s Mobile Cat Grooming constitutes a contract and affirms You are accepting the T&Cs Conditions below.

Within the T&Cs, all references to “You” or “Your” denote the Owner or Responsible Person of the cat. All References to “I”, “Me” or “We” denote Michelle’s Mobile Cat Grooming.

Deposit

A 50% deposit of the groom price is required to secure a booking appointment via bank transfer. 100% of a claw trim fee is required up front. If you do not pay the deposit within 24 hours, the booking will be cancelled by me so another customer can book. If you cannot pay within 24 hours please discuss this with me. 

Cancellation or rescheduling appointment

I require at least 48 hours notice of a cancellation or if you need to move the booking to another date. If you move your booking to another date with at least 48 hours notice I will carry over the deposit to the next booking. If you cancel or want to move the booking with less than 48 hours notice you will lose your deposit and will have to pay another deposit to book the next appointment.

If you cancel an appointment with less than 24 hours notice I will require the full estimated cost of the groom to be paid.

If I arrive at your address and either you are not there or the cat is not there for the groom (either outside or cannot be accessed inside of the property) I will require the full estimated cost of the groom to be paid plus the mobile fee. 

Pricing estimates

I always provide an estimated cost for grooming based on the information that is given to me about your cat and their requirements. If when I meet your cat I find that their grooming requirements are different eg more matted or a much bigger cat. I will advise you of the extra costs at the beginning of the groom after I fully assess the condition and temperament of your cat. You agree to pay the revised price provided by me on the day.

The day of the appointment 

I will send you a message to You the day of your appointment to remind You of the booking as a matter of courtesy. If You have forgotten the appointment and cannot make it, You will have to pay the full estimated cost of the groom. 

It is Your responsibility to remember our booking.

On the day of the appointment if the cat/owner not available

I expect You and Your cat to be available to groom when I arrive for the appointment. If I get to your address and either you or Your cat is not there for the groom I will require the full estimated cost of the groom to be paid plus the mobile fee.  If your cat is an outside cat they need to be inside when I arrive. If your cat is an inside cat please ensure they are not hiding somewhere inaccessible, it is Your responsibility to bring your cat to me for their grooming session. I will only wait a maximum of 15 minutes for You to locate your cat before I leave. If I arrive at your house and there is no answer I will make two attempts to contact You by telephone and wait for 15 minutes if You do not arrive within that time I will leave and you will have to pay the full estimated cost of the groom plus the mobile fee.

Suitable grooming area inside your home

I will need to groom in a smallish space inside Your address where there is good lighting, a plug socket, is able to fit me and my grooming table in comfortably, can be secured by closing doors and where your cat cannot easily hide. If there are hiding places please make sure you block these before I arrive. I will make You aware of this requirement when you make the booking. It is your responsibility to make sure the space is suitable for the grooming session before I arrive. I will make suggestions of suitable rooms and give You advice where, please discuss any concerns with me about this before you book the appointment. 

During the groom – owner assistance

I may need You to help keep your cat calm during the groom. Sometimes cats feel comforted when their favourite human is there to stroke them or just talk to them and other cats play up when their owners are there. I will therefore make a judgement on the day of the groom if I think that you being there will be a benefit to your cat. If I ask you to assist me please follow my advice at all times. I can provide long bite proof gloves for you to wear for your protection. 

Payment after the appointment

The outstanding amount owed after the grooming appointment can be paid by cash on the day or by bank transfer. I will provide my bank details before the appointment. I will need to see evidence of the bank transfer before I leave the grooming appointment. If payment isn’t made I will recover the outstanding costs through the small claims court and will ensure any costs to process this claim will be recovered from you.

Handling/health of your cat

The up most care is taken to ensure your cat is handled sensitively. However, if the services of a veterinarian are required, I will advise you immediately. In the case of an incident or serious medical problem being discovered during grooming, the grooming session will be stopped and you agree to seek appropriate veterinarian treatment.

You must inform me of your cat’s health history. You agree that I am not responsible for any pre-existing problems or conditions found during the grooming process, and you agree to pay all medical treatment incurred due to such.

I will bring to your attention any irregularities noticed during the grooming session. This is not a professional medical examination / opinion, for this You must consult your veterinarian.

You agree that I will not be held liable for any after-grooming effects or subsequent bad health. This includes, but is not limited to, any after-grooming effects of clipping procedures or problems uncovered by clipping off a coat. This could include, but is not limited to You need to be aware that if hair is clipped away due to matting or styling, your outdoor cat is able to catch a cold if the weather is cold. You are advised to keep your cat warm/ indoors/clothed whilst the re-growth occurs.

Coat condition/clipping

In the event that your cat needs a clip due to a matted coat, you should be aware that irritation may occur from the shaving process which can include itchiness, skin redness, irritations or abrasions. Occasionally small nicks may occur due to the proximity of matted fur to the skin. All clips (including spot shaves / belly clips / lion cuts) may uncover nicks, scabs, cuts, fungal or bacterial issues, pre-existing irritation or other potential problems. Consent to remove the matted hair is on this understanding that the above problems can happen. If matting has developed close to the skin, I will clip under mats with electric clippers to remove them, it is not possible to brush out matting as it would cause too much pain and discomfort for your cat. I assess each case individually and will discuss all the options with you. You need to be aware that clipping a coat can result in a structural change to the hair, which may result in colour variation upon re-growth. Also, please be aware that shaving your cat will dramatically alter its appearance, with the hair clipped very close to the skin.

Please be aware that if your cat is given a lion cut this can cause other cats within the household to not recognise the shaved cat. I will give you advice on the best way to deal with this.

Behaviour of cat/refusal to groom

I reserve the right to refuse to groom your cat for mine and/ or your cat’s safety due to them being overly anxious or aggressive. I will reduce the cost of the groom accordingly to reflect the amount of groom completed. If I cannot groom your cat at all my minimum groom cost is £25 to visit plus the mobile fee. 

Photographs/Personal data

You consent to Me using photographs of your, for use on my website/social media sites/printed materials. I will never sell copies/grant copyright to 3rd parties without your consent.

Insurance

I am insured to provide a mobile cat grooming service by Protectivity. I can provide evidence of this insurance if it is required.

DBS

I have been DBS checked